Nancy McKinstry, CEO Wolters Kluwer
Nancy McKinstry, CEO of Wolters Kluwer shares her key insights from 18 years at the top. How did she lead the company from the print age into the digital era while growing the share of digital revenue from ~30% to ~90%?
Watch the full interview above and learn:
- Why it takes a decade to complete a successful transformation
- How she kept stakeholders and shareholders on board during times of significant investments and flat profits
- How she turned Wolters Kluwer into a customer-first tech company
CONTENTS
00:00 Introduction
00:55 Wolters Kluwer’s transformation to diversity leader
04:56 Digital transformation: Wolters Kluwer’s customers
08:38 The different phases of the digital transformation journey
14:10 How to get shareholders on board
18:10 Staying close to the customers, innovating and working with pilots
25:26 Critical transition towards mixed team environments
28:11 Centralizing and decentralizing functions in all markets
32:35 How to spend the transformation budget
34:32 The necessary timeframe for a digital transformation
37:40 Wolters Kluwer’s sustainability program ENGAGE
